Before you place an order
Wedding and Evening Dresses at nycitybride.com feature mostly made to order wedding and evening dresses. It means customers can order a style, size and color of their choice. The designer makes the style particularly for the customer. Once we submit a customer order to a designer, the designer does not allow for cancellations, exchanges, returns or refunds.
Therefore, we do not accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel any order believed to have been made with that intention and we will not accept the return, either. There are no restocking fees for the returns, but if you order two dresses and return both of them – you will be charged 20% of total value as a restocking fee.
Your purchase is subject to import taxes and dues that are calculated by custom authority of your country and paid by customer before the order is received. Taxes and dues vary depending on your country.
Nycitybride.com strives for 100% customer satisfaction. Please review our Return Policy for purchases made on nycitybride.com.
Important Note about Sizing
Special order dresses are made according to each designer’s measurements. Your normal size may vary from the designer's size.
We strongly encourage you to review the designer’s size chart to determine the best size to order. The size chart is available with each dress under the section “Sizing Information”.
Return policy
The return process for products bought online can be initiated via the company website or in store. For articles you got in store, the only return option is in person.
The return must be initiated within 5 calendar days upon receiving the dress. The dress must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. We cannot process the return of any items that do not adhere to this return policy. Return shipping fee & any rush fees are not refunded.
We require authorization on all returns. To make a return for online credit or refund, please review the following instructions:
Please send an email at [email protected] Monday – Friday within 5 calendar days of receiving your Delivery order to request a refund.
A Customer Service representative will contact you within 2 business days with the Return Authorization Number. Our Customer Service representative will also provide the address where to send the return.
Authorized returns must be shipped back to nycitybride.com within 3 business days after receiving the Return Authorization Number.
You may use the shipping carrier of your choice. You are responsible for your return with the shipping carrier and can use “signature returned” option for your convenience. Return shipping fees are paid by the customer and are not subject to refund.
Please have your Return Authorization Number printed clearly on the outside of the box and next to our mailing address.
We will not accept any returns without the Return Authorization Number and the package will be returned to you at your expense.
Once we receive your return, our Customer Service will inspect the dress to ensure the merchandise is unworn or unused and in perfect condition with the original product tags attached. Any merchandise that appears to have been worn or used will be returned to you at your expense.
Processing time for returns is 10 – 15 business days. Once processed, a Customer Service representative will contact you to confirm your online credit or refund.
The refund will be in the amount of your merchandise purchase and if applicable, sales tax. Shipping and insurance fees are not subject to refund.
Final Sale and Sample Sale products are non-returnable.
Customized items (either in custom size or custom style) are made according to your requirements and measurements. We do not accept returns on customized orders.
Please see more details in defective, damaged, or incorrect item section.
Customer Service representatives are available Monday – Friday 9:00 am – 5:00 pm to assist with your selection and purchase!
Accessories
Nycitybride.com offers returns for online credit or refund on purchases of all bridal accessories, including wedding veils, hair pieces, earrings, robes, coats and gloves. Some accessories are available for in-store purchase in a selection of styles, sizes and colors.
Reporting an issue
If you receive a defective, damaged, or incorrect item, we would like to make it right. Tell us about the issue by emailing [email protected] within 5 days of receiving the shipment. When you send back the item, include a note of explanation in the return box.
Replacing an item
We’ll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you’ll be refunded the purchase price plus shipping and handling fees.
International Customers
Refunds and Online credits are issued in U.S. dollars. We are not responsible for the current currency exchange rate. Any taxes, duties or custom duty fees are non-refundable and are the responsibility of the customer.
Using Your Online Credit
Please email [email protected] to apply your online credit. Include the Order ID Number from your previous order. A Customer Service representative will apply the online credit to your new purchase and confirm the updated balance if available.
Shipping fees may apply for your new purchase.
Online credit is available for purchases on nycitybride.com only. Balances on online credits cannot be converted to a refund.
Online credits never expire.
Please review Terms & Conditions for a full description of our policies.